Privacy policy

Who we are

This policy explains how Crowe Flooring Ltd (“we”, “us”) collects, uses and protects the personal information you give us when you use this website, contact us or become a customer. We are responsible for that information under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Crowe Flooring Ltd, 15 Greenway Road, Heald Green, Cheadle, Cheshire SK8 3NR. Registered in England and Wales, company number 05151774. VAT number 757 9575 62.
Email sales@croweflooring.co.uk · Telephone 0161 282 3694

What we collect and why

When you ask for a quote or consultation

Through the form on our website we collect your name, email address, telephone number (if you give it), town or postcode, the type of flooring you are interested in and anything you tell us about your rooms. We use this to reply to you, arrange a visit and prepare your quote. We rely on this being a step you have asked us to take before entering into a contract with you.

When you phone, email or visit the showroom

We keep the details you give us so we can answer your enquiry and, if you go ahead, carry out the work.

When you use live chat

Live chat is provided by tawk.to and only loads if you choose to open it. It records your messages and anything you share in the chat, along with technical information such as your browser and IP address so the chat can work. We use this to answer your questions.

When you become a customer

We keep your address, the details of the work, quotes, invoices and payments so we can carry out the job, invoice you and deal with any guarantee or aftercare. We rely on our contract with you, and on our legal obligation to keep accounting and tax records.

Marketing

We will only send you marketing, such as offers or news, if you have agreed to receive it, and you can ask us to stop at any time by emailing sales@croweflooring.co.uk. We never sell, rent or trade your information.

Who we share it with

We only share your information with the companies that help us run the business, and only so they can provide that service to us:

• Web3Forms delivers the messages sent through our website form to our email inbox.
• tawk.to runs our live chat, if you choose to use it.
• Microsoft 365 provides our email.
• Vercel hosts this website, and its servers record standard technical information such as IP addresses.
• Google provides the map in our showroom section. The map only loads if you choose “Show map”, and Google then receives your IP address and may set cookies.

Some of these providers process information outside the UK. Where that happens, it is covered by the safeguards UK law requires for international transfers. We may also share information where the law requires us to.

Cookies

This website does not use analytics or advertising cookies, and it does not set any cookies of its own. Cookies are only set by other services if you choose to use them: tawk.to sets cookies to keep a chat connected when you open live chat, and Google may set cookies when you choose to show the map. You can block or delete cookies at any time in your browser settings.

How long we keep it

We keep enquiries that do not lead to work for 12 months and then delete them. If you become a customer, we keep your job and invoice records for six years after the end of the financial year they relate to, as the law requires for tax purposes.

Keeping it secure

This website uses an encrypted (HTTPS) connection, and we take sensible steps to protect the information we hold from loss, misuse and unauthorised access.

Your rights

You can ask us, free of charge, to:

• give you a copy of the personal information we hold about you;
• correct anything that is wrong or incomplete;
• delete your information, or stop or limit how we use it;
• send your information to you or another organisation in a portable format;
• stop sending you marketing, or withdraw any consent you have given.

To make a request, email sales@croweflooring.co.uk or write to us at the address above. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.

Links to other websites

Our website links to other sites, such as our social media pages and Google Maps. We are not responsible for how those sites handle your information, so please read their own privacy policies.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.